Project objectives

The Aged Care Workforce Reform Program was established in response to key drivers impacting the ageing and health sector workforces, including:

  • The inability of the aged care workforce to meet the future demands brought about by demographic changes in the population (i.e. growth and ageing) as well as the decline in the availability of informal carers for older people.
  • The lack of sustainability of arrangements for coordinating the care of clients who are frequent users of services into the future. Coordination is duplicated by the different practitioners and agencies managing these clients, resulting in inefficient use of scarce resources, reduced opportunities for greater productivity, increased avoidable demand on acute services, and dissatisfaction of the workforce, clients and carers.

The role of the national evaluation was to assess the productivity, sustainability and transferability of 26 innovative workforce models implemented across 87 sites involving a range of workforces.

Health Workforce Australia

Our approach

We developed an evaluation framework and associated data collection tools, conducted a comprehensive literature review covering all aspects of the workforce innovations being implemented, obtained research ethics approval for the project, collected data for the baseline, mid-point, and final evaluation phases, conducted around 150 interviews during site visits over the period of the evaluation, and prepared a range of reports.


The evaluation documented and assessed the effectiveness of innovative workforce models across four streams: safe medications management, residential aged care, early intervention in functional decline in the community and complex care coordination in the community.

Our vision

HPA aims to be a leading firm in specialist consulting services in the health care sector, offering qualitative and quantitative analysis and synthesis of evidence, providing expertise in statistics and data science, and contributing to well founded and practical policy advice. We aim to deliver the highest quality of services, helping our clients to achieve their objectives, while transferring our expertise and building their capabilities.

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